FDPIC concludes investigation into voice recognition at PostFinance
The Federal Data Protection and Information Commissioner (FDPIC) has examined whether PostFinance AG is violating data protection regulations when using voice recognition as a means of authentication. It concluded the investigation on 16 May 2025 with a ruling instructing PostFinance to obtain the express consent of the person concerned when creating voiceprints for voice recognition and to delete voice prints for which no consent has been explicitly been given.